F.A.Q

 
Order & Payment
 
 
We accept Visa, Master, Western Union or Paypal.
 
Visa / Master: If the first payment failed, please contact us first before paying again.
 
Western Union: If you don't know how to pay by Western Union, please read more information on this link: www.westernunion.com or contact us.
 
Paypal: If you want to pay by Paypal, please contact us, and we will tell you how to pay by Paypal.
 
when the payment is successful, we will send you an order confirmation by email.
 
 
 
 
Shipping & Delivery
 
 
Generally, we have two types of shipping method: Hong Kong Post and DHL express, according to our experience, these two methods are the best way to send the parcel.
 
We need 3-4 days to prepare the shipment after you paid. After we send the parcel out, we will offer you a track number by email.
 
Hong Kong Post: 18-25 days to arrive.
DHL express: 5-9 days to arrive.
 
 
 
 
About watches
 
 
 
What if my watch stops working?
 
If your watch stops working within 1 months (since the date you received), just return it back to us and we will repair it or exchange it for free. Please note that this exchange does not apply to watches that have suffered physical damage caused by the customer.
 
What about out-of-stock watches?
 
We make effort to maintain a good stock of all watches on our website. However, a high demand watch may be out of stock occasionally. If the watch you order is out of stock, we will notify you by email and we will offer you a discount to choose a different watch as replacement.
 
I am looking for a watch that I do not see listed in the website, can you provide them?
 
If you are looking to buy a watch that we have not listed in our website, please contact us with a picture of the watch which you want, and we will try to find one for you from the manufacturer.
 
 
 
 
 
Refund Policy
 
 
If you request to return the watch for a refund, we will accept your request under the conditions as below:
 
It must be within 15 days since the date you received. The watch can't be damaged, scratched or tampered.
 
 
 
 
 
Exchange Policy
 
 
If you request to return the watch back for exchange, we will accept your request under the conditions as below:
 
It must be within 15 days since the date you received. The watch can't be damaged, scratched or tampered. When we receive the returned watch intactly, we will replace it with a new one and ship it to you.

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